PrintsRus - Big prints, great prices

Frequently Asked Questions

How can I send my image to you?

The best way to send us your image is via our online order form, where you are required to upload an image with your order. If you have any problems uploading your image, please contact us and we can help you through the process.

Alternatively, you can email us your image, or send us a CD with your image together with your instructions and contact details.

If you have a large image file that cannot be uploaded, please contact us and we will suggest another online alternative to upload your image.

What's included in my order?

Our prices are all inclusive with no hidden costs. Just select your print size and add the delivery fee.

All the following services are included FREE with Prints R Us:

  • Colour Management and Red Eye Reduction
  • Protective Laminate & UV Coating
  • Basic Photo Retouching & Image Cropping
  • Sepia or Black & White Conversions
  • Gallery Wrap / Coloured Borders (Canvas only)
  • Special Image Filters
  • Urgent Orders

Many other companies charge extra for these services!

What materials and techniques do you use for Canvas Printing?

  • We print on 100% Archival Cotton Canvas (415gsm), using Epson large format printers and genuine pigment inks.
  • All our canvas prints are custom hand-stretched onto 42mm quality kiln dried bars with bevelled edges to ensure your canvas wraps neatly onto the bars, preventing tearing and damage you may get from square edge stretcher bars.
  • Our canvases are water-resistant and sealed with an acid-free coating, ensuring your prints are fade-resistant for up to 100 years.
  • We also coat your canvas with a liquid laminate that has anti-fungal properties and Ultra Violet protection.
  • For canvases up to 24x36inch, we use 42mm quality kiln-dried frames, while for larger canvases, we use premium 42mm Tasmanian hardwood frames. The thicker frames provide even sturdier support to prevent warping of larger canvases. We are one of the few canvas companies around that provide this premium Australian-made frame at such a great price.
  • We offer a range of canvas finishes and borders to choose from to suit your image. If you are not sure which finish is more suitable, we will advise you when we receive your canvas order.

Can you advise me about my image before I order?

Definitely! That's what our online Image Enquiry Form is for. If you have any questions about your image quality and are not quite ready to place your order yet, you can upload your image here and ask us your questions. We're more than happy to give you our professional advice or a custom quote. We will respond to your enquiry within 2-5 hours on the same business day.

How should I clean my Printed Canvas?

Thanks to the liquid laminate coating that is applied to all our canvas prints, you can easily clean your canvas without damaging your image using a damp cloth. Always ensure that your canvas is not placed in direct sunlight, near heating or a window, as this will compromise the longevity of your canvas print and make it prone to premature damage

What can be printed on Canvas?

You can print just about anything you can think of on canvas. All kinds of photos, such as portraits, wedding photos, photos of scenery and landscapes, holiday photos, but also different things such as text, promotional artwork, signage or paintings the only limit is your imagination.

Printing onto canvas is also ideal for lower-quality images or photos that aren't entirely sharp and crisp. Lower resolution images work better printed on canvas than on photo paper, thanks to the nature and texture of the cotton canvas.

What about colour management?

We employ professional staff to ensure that your image is as true to life and vibrant in colour as possible. We also offer an email proof of what your image will look like before printing. If you have a hard copy print and would like the colours to be exact, please feel free to send the image and we will colour match the sample for great results.

For inspiration, here are a few things that some of our previous customers have printed onto canvas":

  • Collages
  • Family trees
  • Wedding invitations on canvas for guests to sign
  • Birthday & special event invites for guests to sign
  • Wedding photos
  • Artwork
  • Newborn and children's portraits and professional photography
  • Scenery and landscape images
  • Holiday photos, pets and special events
  • Hobbies and cherished possessions as cars, sports and fishing

What are the differences between Canvas Prints, Block Mounting and Foam Mounting?

Canvas Print/Canvas Bloc Foam Mount Block Mount
Print 100% cotton (415gsm) photographic paper photographic paper
Structure soft textured material sharp, clear finish sharp, clear finish
Resolution low to high resolution medium to high resolution medium to high resolution
Fixation hand-stretched over frame sealed onto backing board sealed onto backing board
Frame/backing kiln-dried wooden frame foam core board MDF wooden board
Thickness 42mm frames std & heavy duty 20mm 10mm
Weight light to heavy lightweight medium
Border 3D gallery, blur or colour edge black or white trim black edge
Laminate Finish Satin or Gloss Gloss or Matt Gloss or Matt
Price range Starting at $47.00 Starting at $39.95 Starting at $33

Longevity of Block and Foam Mounted Prints

Whilst we use premium materials and inks for our photographic products, we cannot guarantee the archival longevity of these products due to environmental factors affecting their life span such as: displaying the product near windows, heaters, direct light or similar. This will effect the longevity of your print and may cause premature damage and fading.

When do I pay for my order? contact you via email, phone or SMS and advise you that your order has been approved and payment is required. Once we receive payment, your order is sent into print production.

How can I pay for my order?

We like to make payment as easy as possible for our customers. That's why we offer a range of payment options, including PayPal & BPAY online banking, paying at the post office or by phone with your credit card.

Can I order a different size print?

Yes you can. You're not limited to the sizes in our lists we print custom sizes as well. If you want to know the price for your custom-sized canvas or print, fill in our online Image Enquiry Form and we will give you a quote within 2-5 hours on the same business day.

Can I get a different size frame for my canvas print?

Yes you can. We can frame your canvas using a 20mm frame, which sits closer to the wall, a standard 32mm frame or a sturdier 42mm frame, which we recommend.

What if I make a mistake in my order form?

Our expert staff check every single order and if something doesn't seem right, we will fix it or contact you to make sure we print it exactly the way you want it. Of course, if you know that you've made a mistake just after sending your order, please contact us right away to let us know and to correct your order.

Where can I see your products?

You can see some of our canvas prints on display at selected Gloria Jean's cafes and at Aces Place Restaurant in Caroline Springs, Victoria. If you're in Melbourne, site visits can be arranged in certain cases so you can see and handle the products before making a decision about which style of product or finish you should order. Please contact us for details.

What if I'm not happy with the result?

Because of our attention to detail, we can't imagine that you won't be, but just in case we offer a 100% Customer Satisfaction Guarantee. If you're unhappy with your print, we will reprint it for free or refund you the printing cost.

Do you offer discounts?

Prints R Us already offers very competitive pricing levels at the quality end of the market. However, if you are a professional photographer and/or have bulk orders, we are happy to discuss possible discounts with you. Please get in touch with us to discuss your order and ask us about possible discounts.